Next Meeting of SMART – March 2012

The next meeting of SMART will be on Wednesday 28th March 2012, at 7.15pm in the Commercial, Slaithwaite.

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New Ticket regime imposed by Northern on Valley Passengers

Travellers beware, Northern changes the rules.

 For 8 years, since the inception of Northern Rail as the principal affordable means of travel between Slaithwaite, Marsden and the rest of the world, one has been able to but a ticket on the train.

 Admittedly this has been a hit and miss affair as so frequently the guard has refused to leave his or her cabin to sell tickets. Even more frequently their ticket machines have broken down leaving the passenger unable to but a ticket en route.

 But from today, it seems custom and practice has been abolished. A Slaithwaite resident was evicted from the 16.30 train bound for Manchester Victoria on the grounds that she did not have a ticket. When she pleaded with the guard to sell her a ticket as was the normal practice, he tried to call the police exclaiming that it is illegal to travel on a train without a ticket. The guard told her she had to go to the ticket office via the subway and buy a ticket before she could catch the train, re-affirming that,” it is illegal to travel without a ticket”.

 He tried to call the police, but presumably it was pointed out to him that it would take a while for the police to get there as they would have to come from Leeds. Eventually after delaying the departure of the train for ten minutes, he set the train off, telling the other passengers that their delay was caused by the passenger refusing to produce a ticket.

Quite why this universal change of policy has occurred, no-one seems to know. It might just be a renegade guard standing on his dignity. Occasionally in the past a guard has refused to sell concessionary tickets, but no-one could recall an outright refusal to sell a ticket on the train.

 The passenger tried to point out that she had boarded the train at an unmanned station hence her wish to buy the ticket on the train. His response was consistently, that she would have to miss this train and buy a ticket from the station office.

 The guard insisted that he had told passengers ten minutes in advance that they would have to purchase tickets in advance from the station office, for the few people who heard this announcement; it appeared that they could not understand why they were being told this. After 8 years of buying your ticket on the train, when the guard was able to leave his cabin, one was not likely to jump off the train a few minutes before it was due to leave, race through the tunnel stand in a queue and hop to be able to race back to the train before it left. And this ignores the passengers who like our passenger from Slaithwaite who joined the train after the guard had made his announcement.

 Quite this guard should suddenly behave in such an authoritarian manner, throw customer relations out of the window is not easily understandable. But one fellow passenger has indicated that Northern are worried that their seat at the table with the “Big Boys” in the new round of franchising might be endangered by their poor performance to date. The government has said that all new contracts to print money will be let before the next election in 2015. This does not leave Northern much time to improve. Perhaps this is why, after 8 years of waiting a ticket machine which works from time to time has appeared on one platform in Slaithwaite.

 

 What further improvements can we expect from this company? More prison cells for passengers who cannot race down the tunnel to get a ticket. After all they only run one train an hour.

 ACB

12 Mar. 12

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Next meeting of SMART Wednesday 15th February – reminder

A lot of the work of SMART falls upon a small number of committee members, all of whom have other, competing, commitments. It would make a huge difference if a few more people could get involved, sharing the tasks amongst a larger group of people.

You can contact us, either by e-mail: info@smart-rail.co.uk

or by attending one of our meetings, normally held in the Commercial in Slaithwaite.

Our next meeting is on Wednesday 15th February at 7.15 p.m. 

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Northern Rail profits up by 34 per cent

from the Yorkshire Post, Thursday 5 January 2012

Northern Rail, which this week introduced inflation-busting fare rises for passengers, saw annual profits surge by 34 per cent last year, most recent accounts reveal.

The train operator’s holding company recorded a pre-tax profit of £40.1m in the year ending January 2011, up from £29.9m the previous period. Turnover fell by seven per cent at £571.9m over the same period.

The company receives the majority of its revenue from the taxpayer, via a £339m grant from the Department for Transport, with the rest from passenger income, which rose by 4.5 per cent during the year.

Despite the reliance on public subsidies, a spokeswoman for Northern Rail would not disclose how much the company is paying its directors nor would she respond to questions about the £22.5m paid in dividends.

The company is a joint venture owned by Serco and Abellio, the UK arm of Dutch national rail operator Nederlandse Spoorwegen.

Asked about Northern Rail’s financial performance since January 2011, the spokeswoman said: “As you will appreciate, our financial information is of a commercially sensitive nature and therefore we are unable to elaborate on the extensive information already in the public domain.”

She highlighted the company’s “continued financial commitment to the Northern franchise”, which she said includes non-contractual investment of £30m in station and rolling stock refurbishments, 104 extra carriages, 90 ticket vending machines and the continued employment of 4,800 people.

The most recent accounts show capital investment of £2.1m for the year ending January 2011.

Business leaders in Yorkshire yesterday called for more investment to help the private sector.

Margaret Wood, chairwoman of the Yorkshire Institute of Directors, said: “Business and passengers are being let down by outdated rolling stock and a sometimes second-rate service.

“There has been reinvestment in the infrastructure but there needs to be more to help business in Yorkshire take advantage of any opportunity that presents itself.”

Richard Tuplin, chairman of the East Yorkshire and the Humber IoD, warned Northern Rail against “losing sight of the fact that essentially it provides a public service that other private enterprises rely on to keep their businesses moving”.

He added: “In times of recession such as these it is incumbent upon these organisations to ensure they deliver best value for money to passengers and businesses by guaranteeing reinvestment in infrastructure, rolling stock and passenger services before delivering such a return to shareholders.”

Charlotte Britton, chair of the West Yorkshire IoD, said: “It can’t be profit at whatever costs and the balance between keeping the shareholders versus passengers satisfied is difficult but needs addressing.

“Reinvesting a proportion of the profit back into the rail infrastructure would be the right thing to do.”

The last Government’s “steady state” terms for the original franchise – which started in 2004 and has been extended to 2013 – mean that Northern Rail has no contractual obligation to run additional services.

But passenger numbers have increased from 60 million to nearly 90 million a year since 2004.

Richard Hebditch, a director at the Campaign for Better Transport lobby group, said: “The Government often hides behind the rail companies on fare rises and on the service levels that passengers receive.

“But Ministers set the level of price rises for most fares and set what services actually get provided through the franchise letting process.

“It’s ultimately up to the Government to make sure that travelling by rail is affordable, reliable and convenient.”

Local authorities and passenger transport executives in the North are in talks with the Department for Transport about how future franchises could be devolved to local control to give more say on when, where and how trains should be run.

The Northern Rail spokeswoman said: “We would not comment on future franchise agendas with local authority involvement in the re-letting of the Northern franchise.”

 

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