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Author Archives: admin
“Bid to end train companies’ unfair tactics”
[Published by Passenger Focus, 1st March 2014] Passenger Focus is concerned about the unfair treatment meted out by train companies on passengers who have made an innocent mistake when travelling. We have taken this up with the transport minister as … Continue reading
“Hundreds of fare dodgers in West Yorkshire costing tens of thousands of pounds”
And how much revenue are Northern Rail missing out on, where passengers don’t have the opportunity to purchase tickets? The reluctance or inability of conductors to sell tickets (because their ticket machine isn’t working, or for other unspecified reasons) has … Continue reading
“Huddersfield’s Ale Trail study in ‘De-Marketing’, a book about deliberately LOSING customers”
[From the Huddersfield Daily Examiner, 30th December 2013] A controversial pub crawl is a case study in a book about why successful businesses deliberately try to lose customers. The Ale Trail, which brought extra trade – and problems – to … Continue reading