Author Archives: admin

Delay Repay 15

TransPennine Express has announced that from Sunday 02 February 2020, customers who are delayed by 15 minutes or more will be entitled to compensation.The scheme, called Delay Repay 15 (DR15), is a further extension of the current Delay Repay scheme … Continue reading

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“Northern rail collapse will mean ‘light at end of tunnel’ for commuters here say Cabinet ministers”

[from the Yorkshire Post, Thursday 9th January 2020] Cabinet Ministers Grant Shapps and Jake Berry says the imminent financial collapse of under-fire rail operator Northern represents “a light at the end of the tunnel” moment for beleaguered commuters. They used … Continue reading

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“This is why stripping Northern of its franchise wouldn’t solve Yorkshire’s rail issues”

[from the Yorkshire Post, Friday 3 January 2020] Delays, cancellations, old trains, staff shortages, strikes and bungled timetable chaos. Northern has seen it all in the three years since Arriva took over the franchise from previous operators Serco-Abellio, who ran … Continue reading

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TransPennine Express to refund 2020 fare increase for season ticket holders

[press release from TPE, 6th January, follows] TransPennine Express has today, 06 January 2020, announced a customer compensation scheme that cancels out the annual regulated fare increase for season ticket holders.  On 13 January 2020 we will launch for customers … Continue reading

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