Northern Rail logo<\/p>\n
Northern Customer Relations<\/p>\n
FREEPOST RLSL-ABEC-BGUU The following is th<\/p>\n
First Floor, The Travel Centre<\/p>\n
City Railway Station<\/p>\n
Leeds<\/p>\n
LSl 4DY<\/p>\n
Our reference NR\/89391 29 January 2010<\/p>\n
Fax 01132479059<\/p>\n
Email: customer.relations@northernrail.org<\/p>\n
Dear Mr Bowers,<\/p>\n
Thank you for your further correspondence, which I received recently.<\/p>\n
I am sorry for the confusion that has taken place I have once again made further investigation into this matter and can confirm that the same problem that has occurred on the Penistone Line is occurring on the Colne Valley line.<\/p>\n
Unfortunately the announcements on this line have not been good from the point that we took it over from Transpennine ExpressWe are certainly looking to produce a more reliable and robust system for all routes that we operate.<\/p>\n
As you are aware a lot of time has been spent with outside organisations to try and resolve this ongoing problem which is still occurring.<\/p>\n
I am sorry to say that I have no further updated information to share with you regarding this problem, but to once again assure you that we are dealing with the problem.<\/p>\n
Thank you again for taking the trouble to contact me.<\/p>\n
Yours sincerely,<\/p>\n
Terry Sheppard<\/p>\n
Customer Relations<\/p>\n","protected":false},"excerpt":{"rendered":"
The following is the text of the letter received by SMART \u00a0at the end of January from Northern Rail customer relations team in Leeds Northern Rail logo Northern Customer Relations FREEPOST RLSL-ABEC-BGUU The following is th First Floor, The Travel … Continue reading