Thanks to Tom Richmond and the Yorkshire Post for continuing to highlight the farce that our train service has become.<\/p>\n
Tom Richmond: Rail\u2019s own Chuckle Brothers are having a laugh \u2013 at us<\/span><\/p>\n [from the Yorkshire Post, 9th<\/sup> August 2018]<\/p>\n At least the Chuckle Brothers provided some humour when this Yorkshire double act performed their \u2018To me, to you!\u2019 comedy routine. It\u2019s no laughing matter, however, when rail chiefs try it. In fact, it is insulting.<\/p>\n Here\u2019s why. TransPennine Express managing director Leo Goodwin broke his silence this week, after some prompting by this columnist last weekend, and effectively blamed fellow operator Northern \u2013 as well as Network Rail \u2013 for the chaos on his services.<\/p>\n Northern went further when one of its rush-hour trains broke down on the Wharfedale Line between Leeds and Ilkley and led to two hours of delays. It tweeted that this was \u201cout of our control\u201d when the operator is in charge of its own maintenance. And then there\u2019s Chris Grayling. \u201cI don\u2019t run the railways,\u201d he insists. Well, who does? He\u2019s only the Transport Secretary.<\/p>\n In the week when Rotherham is mourning Barry Elliott, one of the Chuckle Brothers, who has died at the age of 73, this latest \u2018To me, to you!\u2019 buckpassing is a recurring theme \u2013 awful communication and an abject failure to take any responsibility.<\/p>\n Yet both are fundamental to the future of the railways if the day ever comes when Mr Grayling is replaced by someone who knows what they\u2019re doing and Transport for the North is given real powers.<\/p>\n Transport Secretary Chris Grayling says he doesn’t run the railways. Who does? From correspondence readers of The Yorkshire Post have sent me, their collective lack of confidence in the trains is matched by the reluctance of senior managers to engage with the public.<\/p>\n If they\u2019re not being insulted by Northern\u2019s tweets, it is TransPennine Express passengers missing business meetings, or airport connections, because journeys to Hull, Scarborough and Middlesbrough, or Manchester Airport, were cut short because they were running so late.<\/p>\n And then there\u2019s Mr Goodwin\u2019s failure to address the specific concerns of people living in the Pennine communities of Marsden and Slaithwaite as his firm\u2019s complacency and contempt takes its toll on tourism in the beautiful Colne Valley.<\/p>\n They\u2019re supposed to have an hourly service to both Leeds and Manchester. Yet, invariably, trains are cancelled with no notice or, as on Tuesday, only complete part of the rush hour journey before being halted and leaving stranded passengers awaiting a train with some standing room.<\/p>\n This isn\u2019t a branch line. It\u2019s the main cross-Pennine railway, supposedly one of the most important in the country. Yet, since May 30, passengers here have endured 453 cancelled trains \u2013 or services which have not reached their intended destination \u2013 according to campaigners. Of these, TransPennine Express, part of First Group, were responsible for 436.<\/p>\n Pacers were better than current TransPennine Express service. Yet, while Mr Goodwin said in his article for this newspaper on Tuesday that correspondence from commuters \u201chas been responded to\u201d, the complainants are not satisfied. Far from it.<\/p>\n Campaigners like Gary Godolphin, of Slaithwaite and Marsden Action on Rail Transport, have been writing to Mr Goodwin for weeks and have been fobbed off by his regional development manager Lucja Majewski. Just like the trains, they\u2019re getting nowhere.<\/p>\n Call me old-fashioned, but invisible and faceless bosses like Mr Goodwin \u2013 and Northern\u2019s managing director David Brown \u2013 should be fronting up when this summer\u2019s scandal has already cost the North \u00a335m and one million lost hours.<\/p>\n For this reason, I\u2019d apply some very strict customer service criteria to all new rail franchises if \u2013 heaven forbid \u2013 I was running the Department for Transport.<\/p>\n As the railways are a subsidised public service, there should be a legal requirement for the MD of train operators to sign off complaints, and correspondence, from customers within 14 days, and in person, rather than leaving it to minions to mimic the \u2018To me, to you\u2019 routine of the Chuckle Brothers.<\/p>\n They should also be ordered to stage public meetings once a month, ideally at the main stations on their network, so they can engage with commuters.<\/p>\n And, in return for running the franchise, there should be incentives to speed up the payment of compensation when trains are delayed for an unreasonable period \u2013 there are currently passengers in Yorkshire with 12 or more outstanding claims who say there\u2019s no transparency, or method, to existing protocols. Any rail chief with a public service ethos will agree. If not, they shouldn\u2019t be part of the industry.<\/p>\n Then there\u2019s the role of the Transport Secretary. Not only do the railway industry\u2019s watchdogs need to raise their game, but the hapless Mr Grayling \u2013 or, preferably, his successor \u2013 should be required to make, in person, quarterly statements to Parliament on the performance of the train operators, take questions from MPs and provide a detailed spending breakdown so the neglected North can see if it\u2019s receiving a fair share of Government funding or not.<\/p>\n Front up \u2013 or step aside for someone who will put passengers first. That\u2019s how I would try to end this \u2018To me, to you\u2019 farce so the likes of Leo Goodwin, David Brown and Chris Grayling, realise that power still comes with responsibility and is nothing to chuckle about.<\/p>\n https:\/\/www.yorkshirepost.co.uk\/news\/opinion\/tom-richmond-rail-s-own-chuckle-brothers-are-having-a-laugh-at-us-1-9291327<\/a><\/p>\n https:\/\/www.yorkshirepost.co.uk\/news\/opinion\/jane-walker-how-transpennine-express-rail-shambles-is-hitting-tourism-in-colne-valley-1-9291358<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Thanks to Tom Richmond and the Yorkshire Post for continuing to highlight the farce that our train service has become. Tom Richmond: Rail\u2019s own Chuckle Brothers are having a laugh \u2013 at us [from the Yorkshire Post, 9th August 2018] … Continue reading