This is what TPE are happy for us to share from our meeting with them on 2nd July.
We pass this on without comment, other than to observe that nowhere does the word “passenger” appear.
“I would like to thank you and your colleagues from SHRUG for the feedback provided at our meeting on Monday 2nd July. As we discussed, the introduction of the May 2018 timetable has seen considerable performance challenges that have resulted in a significant drop in performance delivery.”
“On our North TransPennine route between Manchester – Leeds and Hull, customers have faced disruption and delay from a range of external factors. To try to protect overall train service performance, we have unfortunately had to turn trains around at Manchester Victoria and Stalybridge, as a result of following other late running services, failure of the infrastructure and because there has been severe congestion at key stations such as Manchester Victoria, Manchester Oxford Road and Leeds, where platforms have at times been unavailable for our services. All of these issues have caused delays to services across all parts of the network and are the root causes of the delays and cancellations.”
“We have worked closely with Northern and Network Rail since the start of the timetable to highlight issues and press for action to improve network performance. Steps have already been taken by the industry and we are pleased to see a corresponding improvement in North route performance in the last couple of weeks, however we recognise that further improvement is needed. Further work is needed on the routes through Manchester (predominately the Castlefield corridor). Delays on that route in Manchester have an impact on delaying services on all our routes.”
“I would like to assure you and your members that we will continue to maintain our focus on improving train service performance in collaboration with Northern and Network Rail to ensure that all parts of the railway in the North receive reliable and punctual services.”