For years, Smart has tried to persuade both Northern and Metro to improve the station announcements at Marsden and Slaithwaite stations, so that they are both relevant and informative.
For over a month now we have had no announcements at all at Slaithwaite and Marsden. Obviously, this is not too inconvenient when the train runs and is on time, but when it is delayed or cancelled it is extremely annoying.
We have tried to take this up with the to responsible organisations, but have had little response. We wrote to Peter Myers, the Head of Service Quality at Northern Rail on September 21st asking why there were no announcements and we have yet to receive a reply or acknowledgement.
We have however, heard from Kerry Williamson at Passenger Focus this week and she tells us that although she has been in touch with Northern they have yet to tell her when they will” fix” it!
Some time ago we did press Metro to put up real time information electronic boards at Marsden and Slaithwaite, similar to the boards they have as standard in the GMPTE (Manchester) area, but were told the money had run out. Metro provdes two such boards in the Colne Valley, one at the bus stop in Marsden and one at the Star in Slaithwaite.