Category Archives: Transport Focus

Transport Focus, formerly Passenger Focus.

“Keep improvements on track: rail passengers welcome investment in Transpennine route”

Posted on July 23, 2020 by admin

Transport Focus has published passenger research they commissioned into the trade-off between disruption during the construction phase and the benefits delivered at the end of it. SMART did get to see and discuss with Transport Focus the research shortly before … Continue reading →

Posted in Transpennine Route Upgrade, Transport Focus | Tagged , | Leave a comment

“Bid to end train companies’ unfair tactics”

Posted on March 1, 2014 by admin

[Published by Passenger Focus, 1st March 2014] Passenger Focus is concerned about the unfair treatment meted out by train companies on passengers who have made an innocent mistake when travelling. We have taken this up with the transport minister as … Continue reading →

Posted in fares, Transport Focus | Tagged , | Leave a comment

Northern and TransPennine franchises – passenger research

Posted on January 3, 2013 by admin

Independent passenger watchdog Passenger Focus undertook a study with passengers on Northern and TransPennine Express services to examine their views of the current operations and to identify the issues that the new franchise should address. They have now published research … Continue reading →

Posted in franchising, Northern Rail, Rail Strategy, services, TfGM, Transpennine Express, Transport Focus | Tagged , , | Leave a comment

Rail passengers experiences and priorities during engineering works

Posted on October 4, 2012 by admin

Passenger Focus has carried out new research into passengers’ views and experiences of using the railway when engineering work is disrupting the timetable. The strength of feeling against replacement buses suggests that even more effort is needed to deliver maintenance, … Continue reading →

Posted in October 2012 closure, Transport Focus | Tagged , | Leave a comment