Category Archives: Passenger Focus

“Bid to end train companies’ unfair tactics”

[Published by Passenger Focus, 1st March 2014] Passenger Focus is concerned about the unfair treatment meted out by train companies on passengers who have made an innocent mistake when travelling. We have taken this up with the transport minister as … Continue reading

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Northern and TransPennine franchises – passenger research

Independent passenger watchdog Passenger Focus undertook a study with passengers on Northern and TransPennine Express services to examine their views of the current operations and to identify the issues that the new franchise should address. They have now published research … Continue reading

Posted in franchising, Northern Rail, Passenger Focus, Rail Strategy, services, TfGM, Transpennine | Tagged , , | Leave a comment

Rail passengers experiences and priorities during engineering works

Passenger Focus has carried out new research into passengers’ views and experiences of using the railway when engineering work is disrupting the timetable. The strength of feeling against replacement buses suggests that even more effort is needed to deliver maintenance, … Continue reading

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Station Announcements

For years, Smart has tried to persuade both Northern and Metro to improve the station announcements at Marsden and Slaithwaite stations, so that they are both relevant and informative. For over a month now we have had no announcements at … Continue reading

Posted in Campaigning, Northern Rail, Passenger Focus, Rail Strategy, Transpennine | Tagged | 1 Comment